Front Desk Agent
Summary
Title:Front Desk Agent
ID:1079
Department:Guest Services - Front Office
Job Type:Non-exempt (hourly)
Advertising Start Date:04/26/2022
Salary:N/A
Description

The Company
The Northern Hotel is a historic landmark located at the corner of Broadway and First Avenue Northern in the heart of downtown Billings, Montana that takes great pride in providing quality Four-Star service and specialized amenities catering to all guests. The Northern also encompasses two different restaurants: TEN - our fine dining restaurant that offers great food and drinks for a gracious dinner experience; and Bernie’s Diner – a lighthearted, cutting-edge comfort food eatery that offers unique breakfast and lunch options. Right off the hotel, you will also find The Northern’s Boutique shop that offers a wide range of apparel, gift options, and other collectables.  

Job Summary
Responsible for accommodating guests by registering and assigning rooms all while providing excellent customer service.

Summary of Essential Functions

  • Basic Guest Services functions including, but not limited to: Register and assign guests to rooms, Issue room cards, Transmit and receive messages, Keep records of occupied rooms, Keep records of guest accounts, Make and confirm reservations, Present statements to guests, Collect payments and make change for guests, Perform bookkeeping activities, Post charges to rooms, Record guest comments and/or complaints;
  • Maintain a clean and safe environment at the Front Desk to ensure conformability to guests;
  • Additional duties including, but not limited to: Refer guests to management; obtain knowledge on different facilities throughout the hotel
  • Communicating with Hotel Manager on daily operations as requested.
Minimum Qualifications 
    1) 1 Year of Basic Computer Knowledge (Work OR Educational Experience)
    2) 3 Months Customer Service Experience (Work OR Educational Experience)


Preferred Qualifications
    High School Diploma or equivalent; Ability to multitask and attention to detail skills

Hours
    30-40 hours per week; Morning/Afternoon shift(s); Weekends/Holidays as needed

Work Setting
    Environment: Moderate; Indoor
    Physical Demands: Standing for long periods of time, Walking, Stair Climbing, Bending, Lifting, Carrying, Reaching Overhead/Below; Ability to lift up to 20 lbs independently
    Traveling: 0%


Why Should You Apply?
  • Flexible Scheduling
  • Excellent Medical Benefits
  • Employer Paid Benefits
  • 401k/Retirement Plan Options
  • Paid-Time-Off and Vacation Pay
  • Professional Development and Advancement Opportunities
  • A Company that Cares About Its' Employees!
  • Satisfaction of Providing Quality Service to Customers in a Unique Environment
Application and Selection Process
This position is open until filled. Applications will be reviewed weekly at minimum. Upon review of application, selected candidates will be contacted directly with the next steps in our hiring process. Communication regarding applications will be done via email when possible.

Apply online at The Northern Hotel Website: https://northernhotel.applicantstack.com/x/openings

Apply in-person at The Northern Hotel by going to 19 North Broadway, Billings, MT 59101 and asking for Human Resources at the Front Hotel Desk.  (Note - If applying in-person, please be ready to complete the application at the hotel prior to leaving. Accommodations will be made as necessary.)

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For more information, please contact The Northern Hotel’s Human Resources department: (406) 867-6799 or hr@northernhotel.com

Disclaimer:  The above information is general to all positions; specific positions may have additional requirements depending on job duties

THE NORTHERN HOTEL IS AN EQUAL OPPORTUNITY EMPLOYER

This opening is closed and is no longer accepting applications
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